![]() Smart markets are getting smarter Walk-in walk-out The technology not only offers more convenient payment methods but also opportunities to sell age-restricted products. Earlier this year, Aramark Sports + Entertainment announced that Amazon One’s new age-verification capability will be available at Coors Field in Colorado, so customers can prove eligibility to purchase alcohol in a few seconds. And, he added that he was surprised to hear in a recent sales meeting that the first thing the prospect asked about wasn’t the food, the products, or the pricing – instead, it was, “Do you accept Apple Pay?” Palm payment and age verificationĪmazon continues to announce new locations and retailer partnerships that offer its Amazon One palm recognition service – a free, contactless service that allows customers to use the palm of their hand to pay, enter or identify themselves. Kyle Murphy, business development director, Buffalo Rock, said operators benefit from the ability of micro market technology to adapt to customer’s buying habits. In the education session at the 2023 NAMA Show, “How Operators Are Surviving and Thriving with New Economic and Environmental Challenges,” the panelists all agreed that technology and payment options are a top priority for customers. We feel the trends revealed in the report are relevant to self-service retail as a whole and look forward to observing how they evolve in 2023.” Venkatesan continued: “Our findings reinforce the consensus that consumers are shifting to cashless and contactless payment options, even for smaller, on-the-go purchases. Especially since, for food and beverage vending machines alone in 2023, we expect cashless payment transactions to grow 6 to 8% and contactless payments to grow 6 to 7%.” “For self-service retail operators, this showcases the significant revenue increases they can realize by having cashless card readers on their machines. “Our 2022 sales data reinforces that consumers spend more when they go cashless, to a staggering degree,” Ravi Venkatesan, CEO of Cantaloupe, said in the company’s release with the report. The report indicated that this growth suggests that many vending operators are upgrading their equipment to provide a safer, faster way to accept credit card payments. The results showed EMV payments were the main drivers of contactless sales at food and beverage vending machines in 2022, making up more than 52% of contactless transactions by the end of 2022. and Canada from January to December 2022. “The transition to EMV-enabled contactless card readers represents a huge benefit for the operator, the consumer and for us as a payment processor.” The use of EMV chip cards has seen a steady increase at self-service retail applications including vending machines, self-service kiosks and micro markets.Ĭantaloupe’s 2023 Micropayment Trends Report included analysis from a sample set of about 675,000 active card readers on food and beverage vending machines in the U.S. “We saw huge growth in contactless payments at vending machines in 2022, especially as operators upgraded to EMV contactless-enabled card readers over the course of the year,” Elyssa Steiner, CMO of Cantaloupe, said in the report’s release. EMV-enabled credit cards allow for a faster and easier tap-to-pay experience. Cantaloupe’s recently released 2023 Micropayment Trends Report showed a significant increase in the amount of EMV transactions at food and beverage vending machines in 2022. Technology is making it easier for operators to meet consumers’ increasing preference to make tap payments. Some of these can be implemented now, yet others are expected to have a bright future ahead in the convenience services industry. ![]() Self-service trends for vending and micro markets are providing many advanced technology opportunities for operators to offer their customers – from new payment options to new machines with features that make it more convenient and easier for customers to get what they need and go. ![]()
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